Shipping policy

Shipping Policy

Thank you for shopping with Hana & Her. Please read our shipping policy carefully before placing your order.

Order Processing

Once your order is placed, our team will begin processing it as soon as possible.

Orders are usually processed within 1–3 business days, excluding weekends and public holidays.

During busy periods, sales, or high-demand seasons, processing times may take slightly longer.

Shipping & Delivery

Delivery time may vary depending on your location, shipping provider, and any external delays.

Estimated delivery time will be shared at checkout or after order confirmation whenever available.

Please note that delivery delays may happen due to circumstances outside our control, including shipping company delays, weather conditions, holidays, or incorrect customer information.

Shipping Information

Customers are responsible for providing complete and accurate shipping details, including:

• Full name  
• Phone number  
• Full address  
• City / Area  
• Any additional delivery notes if needed  

Hana & Her is not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information provided by the customer.

Shipping Fees

Shipping fees, if applicable, will be displayed at checkout before completing your order.

Shipping fees may vary depending on your location, order value, or selected shipping method.

Order Tracking

If tracking is available, you will receive your tracking details by email, SMS, or through our customer support team once your order has been shipped.

Failed Delivery Attempts

If the shipping company cannot reach you or deliver your order due to incorrect information, unavailable contact number, or customer unavailability, the order may be returned or delayed.

Additional shipping fees may apply for re-delivery.

Damaged or Wrong Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of receiving your order.

You must provide:

• Your order number  
• Clear photos or videos of the issue  
• A short explanation of the problem  

Once reviewed and approved, we will assist you with the next steps according to our Return & Exchange Policy.

Contact Us

If you have any questions about your order or shipping status, please contact us through:

Phone: 01015699169  
Email: hanamohamedwassef@gmail.com